Refund policy

14-day money-back trial

You can't judge a sleep product in one night. Sleep in it for two weeks. Wear it, wash it, take it on a flight. If it doesn't work for you, we'll refund you in full and cover the return postage.

How to return

1. Email info@nightfold.store within 14 days of delivery with your order number.
2. No reason required. We won't try to talk you out of it.
3. We'll email you a return label within 24 hours.
4. Refund issued within 5 business days of the item reaching us.

Conditions

• The mask may be used. It's a trial - you're meant to open the packet and sleep in it.
• For hygiene reasons we can't accept items that are heavily soiled or damaged through misuse.
• We cover return postage. There is no restocking fee.

Arrived damaged or wrong?

Send us a photo. We'll ship a replacement the same day and you keep the original. Don't post anything back.

Cancelling an order

If it hasn't shipped yet, email us and we'll cancel and refund in full.

Hasn't arrived?

If your order hasn't turned up within 30 days of dispatch, email us. We'll resend it or refund you in full, your choice.

Refund timing

Once approved, the money leaves us within 5 business days. Depending on your bank, it can take one more statement cycle to appear on a card.

Your statutory rights

US customers: your rights under applicable state consumer protection law are unaffected by this policy.

UK and EU customers: you have a statutory 14-day right to cancel from the day you receive your order under the Consumer Contracts Regulations. Our 14-day money-back trial is offered in addition to that right, never instead of it.

Contact

Nightfold is operated by Lusga Ltd, a company registered in England and Wales, company number 17396894, registered office 124-128 City Road, London, EC1V 2NX. Email info@nightfold.store or call +44 7412 854648.